Privacy Policy
At Gratia Software LLC, a limited liability company organized and existing under the laws of Republic of North Macedonia, and with head office located at Blvd. 8-mi Septemvri no. 16, floor 1/1 1000 Skopje, North Macedonia, (Hereinafter as “Gratia”, “we”, “us”, or “our”) we are committed to safeguarding your privacy and protecting your personal data.
Please read this privacy policy carefully as it will help you make informed decisions about sharing your Personal Data with Gratia.
1. When is this Privacy Policy applicable?
This Privacy policy applies when we act in the capacity of a Controller, i.e. when we process your data because:
- You represent a customer or a potential customer (for example as an employee) or you have been indicated as the contact person of our customer or a potential customer;
- You contact us offline, for example by telephone, fax, email, or post.
- You visit our website and complete online forms, take part in surveys, or participate in any other interactive area that may appear on our website;
- You express interest and sign up for participation in our webinars;
- You provide us with your personal data in any other way for the data processing purposes set in this Privacy policy.
2. What personal data do we collect and how?
Data you provide voluntarily
We collect Personal Data that you voluntarily provide to us by interacting with us on our Website by filling out online forms or using chatbots, accessing our resources, and webinars, or contacting us offline (for example by telephone, fax, email, or post), etc. and may include your first and last name, business e-mail address, job title, organization you represent and or/work, correspondence, and other information.
Information we collect automatically
Some information is collected automatically when you visit our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information.
Gratia uses cookies or similar technologies (such as web beacons) to analyze trends, administer the website, monitor how visitors navigate around the websites, and gather demographic information about our user base as a whole. To find out more about how we use cookies on our websites and how to manage your cookie preferences please see our Cookie Policy.
Information we collect from other sources
We may receive information from third-party service providers, our affiliates, customers or potential customers if you are their contact person, our business and solution partners.
We may combine the personal information we collect from you with personal information we receive from other sources, such as third-party providers of business information and publicly available sources (like social media platforms). This may include e-mail addresses, job titles, email addresses, phone numbers, IP addresses, and social media profiles.
3. What are the data processing purposes and the legal basis?
We can process your personal data for various purposes and based on different legal grounds. Please note that we may process certain types of personal data for several purposes at the same time.
Marketing and promotional activities
We may process certain personal data to send you information about our services, and promotional activities and send you personalized offers for your Employer. We collect some of this data using cookies or similar technologies. For more information about cookies, please refer to our Cookie Policy.
We process this data based on your consent to receive marketing and promotional information, as well as our legitimate interest in pursuing direct marketing activities if you or your Employer are interested in our services. Consent can be revoked by using the unsubscribe option in our e-mail messages or sending an e-mail to info@grat.ai.
Organizing Webinars
We process your data if you express interest in participating in our webinars. We use this information to organize and manage our webinars effectively, including sending invitations, providing relevant materials, and facilitating communication before, during, and after the event.
The legal basis for processing this data is primarily based on your consent. Additionally, we may rely on our legitimate interests in efficiently managing our webinar activities and providing content to participants.
Communication with you and providing customer service
To communicate with you, provide our customer service, consultations, materials, and answer any inquiries about our Services, we may process your data that we already have (such as your name, contact information, and information about the Service you are using) and the data you provide to us during communication.
We process this data based on our legitimate interests to provide you with quality service and to solve any related problems.
Defending our legal interests
In certain cases, we may process your personal data to pursue and defend our legal interests, such as to prevent fraud or attempted fraud, prove your consent, and resolve any disputes, conflicts, and legal claims.
We process this data based on our legitimate interests to pursue and defend our legal interests.
Analysis and improvement of our Services
We may process your personal data to find out your opinion on our Services, as well as to analyze our Services, maintain client statistics and other analytical information for the purpose of assessing risks, improving the Service, and avoiding deficiencies.
We process this data based on our legitimate interests to analyze and improve our Services.
4. With whom do we share your data?
If reasonably necessary, we may share your data with:
- our affiliates if these entities perform operations for the purposes described in this Policy.
- Third Parties who provide services to support our websites, products, services, and operations. For example, we use service providers for data hosting, application development, marketing, sales support, and customer support and management.
- relevant public authorities if we are required to do so in accordance with the applicable laws or we have received such request from a public authority and in order to protect our legal rights,
In certain situations, we have a legal obligation to share your information with third parties to comply with legal requirements or requests, as well as to protect our, or a third party’s legal interests. We will also disclose your information to third parties to the extent allowed by applicable law, including:
- to a prospective purchaser or purchaser that acquires all or substantially all of us or our business;
- to a third party if we sell or buy any business or undergo a merger, in which case we may disclose your information to the prospective buyer of such business; and
- to a third party if we partner with other companies or businesses, undergo a reorganization, bankruptcy, or liquidation, or otherwise undertake a business transaction or sell some or all our assets. In such transactions, your information may be among the transferred assets.
Some of the parties mentioned above are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside. In the case of international transfer of data, we use a variety of legal mechanisms to safeguard the transfer (for example: entering into Standard Contractual Clauses), including ensuring that the personal data will be transferred in compliance with the requirements of applicable data protection regulations.
5. How long do we retain your personal data?
We will process your personal data as long as one of the legal basis and purposes for data processing exists, as well as while we are required by applicable law to retain your personal data.
When these conditions end, we will delete or anonymize your data. If this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
6. Privacy Rights
Regardless of your residence, citizenship, or location, we strive to offer the same fundamental privacy rights to all data subjects whose data we process. These rights include, but are not limited to, the right to:
- request access to your personal data;
- correct or amend your data, if you believe that the data, we have on you is outdated, incorrect, or incomplete;
- data portability and receive your data for transmission to another controller; and request the restriction of processing under certain circumstances.
- to object to processing, if we process your personal data based on our legitimate interests. If we receive such an objection, we will no longer process your personal data, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights, and freedoms of the data subject or for the establishment, exercise, or defense of legal claims.
- withdraw your consent for the processing of your data, which is based on consent. Revoking of consent will not affect the lawfulness of processing based on consent before its withdrawal;
- request the erasure of your personal data. Please note that we will not be able to delete the data, that we are obliged to retain in accordance with applicable laws or that we require for the establishment, exercise, or defense of legal claims; and
- submit a complaint to your respective data protection supervisory authority if you believe that we have unlawfully processed your personal data.
- non-discriminatory treatment for the exercise of any of your data protection rights
While we strive to provide consistent privacy rights, there may be instances where legal obligations, governing data protection rights in your country, or restrictions prevent us from fulfilling certain requests and you from exercising certain rights. In such cases, we will transparently communicate the reasons for any limitations imposed.
To exercise your data privacy rights, you can submit a written request to us by sending it to our e-mail address info@grat.ai. Please note that to protect personal information, we may verify your identity by a method appropriate to the type of request you are making.
7. Important Privacy Statements
B2B Direct Marketing
We are a Business-to-Business (B2B) company, and our primary intention is to engage in direct marketing activities with representatives of current and potential customers in their capacity as business contacts.
Private consumers
Our services are not intended for private consumers. We do not knowingly collect personal data from private consumers, and our data processing practices are oriented toward business-related interactions. If you are a private consumer, we kindly ask that you refrain from using our services.
Children’s Privacy
Our website and services are not designed for or directed at children. We do not knowingly or intentionally collect personal data about children. If you believe that we have inadvertently collected personal data about a child, please contact us promptly at contact@grat.ai, so that we may take the necessary steps to delete such information.
No Sale of Data
We do not sell your data to any third party. Your information remains confidential and is used solely for the purposes provided in this Policy.
Do-not-track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.
Compliance with Data Protection Regulations
Our data processing practices adhere to the requirements of applicable data protection regulations, including but not limited to the Macedonian Data Protection Regulations, and General Data Protection Regulation (GDPR). We are committed to respecting your rights and ensuring the lawful and transparent processing of your personal data.
Customer’s data
This Privacy Policy does not apply when we act in the capacity of a Data Processor, and we process personal data on behalf of our Customers i.e. Customer’s Data. If you are an end-user of our services any data collected and processed is governed by the Agreement with your employer and Gratia.
8. Updates to our Privacy Policy.
We may periodically update this Policy to reflect any changes in our data practices or legal requirements. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible.
Please check this Policy periodically for any updates.
The most recent version of this Policy is as of 01.05.2024.
9. Contact information
Thank you for entrusting us with your data. If you have any questions or concerns regarding your privacy, feel free to reach out to Gratia at info@grat.ai or to the person dedicated for safeguarding your data at contact@grat.ai
Cookie Policy
Gratia Software LLC, a limited liability company organized and existing under the laws of Republic of North Macedonia, and with head office located at Blvd. 8-mi Septemvri no. 16, floor 1/1 1000 Skopje, North Macedonia, (Hereinafter as “Gratia”, “we”, “us”, or “our”) issued this Cookie Policy to explain how we use browser cookies, web beacons, and similar technologies (we refer to them collectively as “Cookies”) when you visit our website (such as https://grat.ai/), and/or any related online services, sales, marketing or events (we refer to them collectively as the “Services“).
We or authorized third parties may use Cookies on our website to recognize your computer or device and to store certain types of information when you interact with our Services. Cookies enable automatic activation of the features on the website and tailor your online experience accordingly.
1. What are cookies?
Cookies are small text files that websites store on a computer or other device (but don’t access its contents). Cookies are generally used for the proper operation of the features and functionalities of the website, to keep track of movements within the website, to remember visitor’s preferences, and login details, or to enhance your experience.
A first-party cookie is a kind of cookie that goes back and forth between your computer or device and the website. The cookie allows the website to store your preferences. Unlike First – party, Third-party cookies typically travel between your computer or device and a website other than the one you are visiting, usually an ad-serving company, that is a different site from the one you are visiting.
Cookies can be “session cookies” or “persistent cookies”. Session cookies are temporary cookies that are erased once you close your browser and leave the site. They are created temporarily while you are visiting the website and they are not stored on your computer or device. On the other hand, persistent or permanent cookies are stored on your computer or other devices for a predetermined length of time when you visit the website. They stay on your computer or other device until you manually delete them or until your browser deletes them based on the duration period specified in the persistent cookie file. These kinds of cookies are activated automatically, once you visit the website that stores the cookie.
2. Types of cookies used on our website
Strictly Necessary Cookies provide the technical operation of the website and allow you to move around the website more freely and securely. These cookies do not gather personal information and cannot be used for marketing or advertising purposes. Since they make the website or product work, they cannot be turned off.
Performance/Statistic cookies collect information on the performance of a website such as counting the visits and traffic sources, so we can measure and improve the performance of our Services. They help us know, which pages of the website are visited most often, time spent, or any error messages. These kinds of Cookies do not collect any personal information, they gather anonymous and aggregate data.
Functionality/Preference cookiesallow the website to remember visitor’s choices or preferences regarding the region, language, text size, font, etc. These kinds of cookies help to increase the usability of the website while providing personalized features. Functionality cookies may store certain types of personal information if needed to provide some functionalities.
We use Targeting/Marketing cookies to track the efficiency of our online advertising campaigns and marketing communication and to assign personalized advertisements for you. While you are browsing our Services, these cookies use ad-tracking functionality that collects data about you, including what kind of advertisements you view and how you interact. These kinds of cookies help us or third-party advertisers to display advertisements that are most relevant to you.
Apart from the above-stated types of cookies, we use Other/Unclassified Cookieson our website which serve various purposes and durations, enhancing user experience and functionality through unclassified mechanisms that contribute to the site’s performance.
You can always manage your cookie preferences.
3. Use of Similar Technologies (Web Beacons)
We may also use from time to time, some other similar technologies like web beacons (also called “tracking pixels” or “clear gifts”) in addition to, or in combination with, cookies. Web beacons are tiny graphics files with unique identifiers placed on a website or in an email. They help us to better understand the behavior of visitors on our websites and the recipients of our e-mail.
4. Why do we use cookies?
Through the cookie file stored on your computer or other device, we identify your access to our Services when you are interacting with our website, and it tells us how and when you visit the Services.
We use Cookies for different purposes. We use cookies to provide and improve our Services, to track your behaviors through our Services, to distinguish the visitors on our website, and to make your online experience much easier and more appropriate.
We may also use cookies to ensure that the contents of our Services are presented in the most suitable manner according to your preferences, to provide analytics related to the usage of our Services, compile anonymous and aggregate statistics, or to enable us to market our services on third party websites through our marketing partners.
5. Third-Party Cookies and Tracking Technologies
We have no control over and are not responsible for the cookies or similar tracking technologies of third-party services posted on our website. For more information about the cookies used on third-party services, or if you would like to disable cookies from any third-party service, please refer to the privacy policy or cookies information on the relevant service on their website.
6. Updates to Our Cookie Policy
We may periodically update this Cookie Policy to reflect any changes in our data practices or legal requirements. The updated version will be effective as soon as it is accessible.
The most recent version of this Policy is as of 01.05.2024.
7. Have more questions about cookies? We’re here to help!
If you have any further questions, please don’t hesitate to get in touch with our dedicated person by simply sending an e-mail to info@grat.ai
